PRICE / SIGNUP
WASTE GUIDELINES: 1. ALL WASTE BAGGED & TIED 2. ALL BINS OUT NIGHT BEFORE 3. LEAVE BINS OUT UNTIL SERVICED 4. NO PAINT, MOTOR OIL OR HAZMAT 5. KEEP BIN(S) CLEAN AT ALL TIMES |
|
7
Terms & Conditions
Standard Service:
Standard service includes one 96 gallon bin (addition bins available). All waste must be bagged & tied for safe and expeditious removal. Customers may dispose of up to 7 (13gal) bags or 3 (32gal) bags per week plus overages for qualifying customers (see "overage program" for details). There are no contracts customers are only commited to fullfill the billing cycle they enter into.
Bulk Waste:
Bulk waste is any non-household waste that does not fit in your SVG issued bin. Bulk waste removal can be scheduled at an additional fee. Please use our "Contact Page" to schedule.
Overage Waste:
Overages are deducted for any waste outside bin or preventing lid closure. Customers shall receive 6 overage credits annually. Should customer exceed 6 credits their overage program will be suspended until program is renewed (see contact page). Example: 3 (13gal white bags)= 1 credit or 1 (32gal black bag)= 1 credit
Prohibited Waste:
Liquid paint, Used motor oil, Large batteries, Fuels, Corrosives, Heavy items and Explosives are strictly prohibited. These can injure workers and damage equipment, roadways and properties.
Holidays/Alerts: (Service delay days)
Service may be delayed for holidays, weather, maintenance, etc. Service is delayed by one day for all pickups that week. Service delays exceeding one day are posted on our "ALERTS" page.
*Please set your bin out on your normally scheduled day and retrieve only after it has been serviced.
Invoicing/Payments:
Customer invoices are sent to their email account. All invoices are due on the 1st with a 14 day grace period. There is a 10% late fee on all past due invoices.
Suspension of Service:
Service is suspended for the following and subject to a $20.00 reinstatement fee.
1. Past due invoices- Payments not received by due date
2. Pest infestation- Service is restored once infestation is remediated
3. Unmanageable waste- Any waste that cannot be safely extracted from bin. (Overweight/Size)
Termination of Service:
Service may be terminated for one or more of the following
1. Three or more late payments
2. Service to customer address is no longer viable
3. Non-compliance of "Terms & Conditions" and or "Waste Guidelines"
*Accounts subject to an $80.00 per bin collection/cleaning/replacement fee.
Cancel Service:
Must be followed in order to cancel service:
1. All invoices must be paid
2. Place bin(s) upside down beside home/garage for pickup. (do not set by curb)
3. Stop Service notification submitted on websites "Contact Page"
4. Cancellations notification must be made no later than 7 days prior to the end of your billing cycle.
*Additional fees/refunds are calculated after bin(s) have been collected and inspected for damage, alteration, collection and cleaning. Additional fees if any shall not exceed replacement fee per bin.
Missed Service:
All bins should be out the night before service and not retrieved until there service has been performed. Should service be missed there is a one time $50.00 return service fee. Should SVG miss your service our return pickup is free or compensated. Please leave a message on our "Contact" page. If your bin was not available for service photo verification may be provided upon request.
Replacement Fees:
Customers are responsible for their assigned bin(s). Bins must be returned exactly as delivered minus normal wear and tear. Any damage, alterations or defacements must be cleaned or replaced before cancellation of service.
Lid replacement...........................................................$40.00
Bin replacement...........................................................$80.00
Release of Liability:
Smoky Valley Garbage its owners and employees shall not be held responsible for damages to driveways, vehicles or properties due to disposal of prohibiteded waste or that do not allow adequate access to perform service. Customer is responsible for all permissions when access across properties not owned by said customer is required.
Promotions:
Promotions apply only to customers signing up while promotion is posted. Past due payments will void promotions.
Terms & Conditions
Standard Service:
Standard service includes one 96 gallon bin (addition bins available). All waste must be bagged & tied for safe and expeditious removal. Customers may dispose of up to 7 (13gal) bags or 3 (32gal) bags per week plus overages for qualifying customers (see "overage program" for details). There are no contracts customers are only commited to fullfill the billing cycle they enter into.
Bulk Waste:
Bulk waste is any non-household waste that does not fit in your SVG issued bin. Bulk waste removal can be scheduled at an additional fee. Please use our "Contact Page" to schedule.
Overage Waste:
Overages are deducted for any waste outside bin or preventing lid closure. Customers shall receive 6 overage credits annually. Should customer exceed 6 credits their overage program will be suspended until program is renewed (see contact page). Example: 3 (13gal white bags)= 1 credit or 1 (32gal black bag)= 1 credit
Prohibited Waste:
Liquid paint, Used motor oil, Large batteries, Fuels, Corrosives, Heavy items and Explosives are strictly prohibited. These can injure workers and damage equipment, roadways and properties.
Holidays/Alerts: (Service delay days)
Service may be delayed for holidays, weather, maintenance, etc. Service is delayed by one day for all pickups that week. Service delays exceeding one day are posted on our "ALERTS" page.
*Please set your bin out on your normally scheduled day and retrieve only after it has been serviced.
Invoicing/Payments:
Customer invoices are sent to their email account. All invoices are due on the 1st with a 14 day grace period. There is a 10% late fee on all past due invoices.
Suspension of Service:
Service is suspended for the following and subject to a $20.00 reinstatement fee.
1. Past due invoices- Payments not received by due date
2. Pest infestation- Service is restored once infestation is remediated
3. Unmanageable waste- Any waste that cannot be safely extracted from bin. (Overweight/Size)
Termination of Service:
Service may be terminated for one or more of the following
1. Three or more late payments
2. Service to customer address is no longer viable
3. Non-compliance of "Terms & Conditions" and or "Waste Guidelines"
*Accounts subject to an $80.00 per bin collection/cleaning/replacement fee.
Cancel Service:
Must be followed in order to cancel service:
1. All invoices must be paid
2. Place bin(s) upside down beside home/garage for pickup. (do not set by curb)
3. Stop Service notification submitted on websites "Contact Page"
4. Cancellations notification must be made no later than 7 days prior to the end of your billing cycle.
*Additional fees/refunds are calculated after bin(s) have been collected and inspected for damage, alteration, collection and cleaning. Additional fees if any shall not exceed replacement fee per bin.
Missed Service:
All bins should be out the night before service and not retrieved until there service has been performed. Should service be missed there is a one time $50.00 return service fee. Should SVG miss your service our return pickup is free or compensated. Please leave a message on our "Contact" page. If your bin was not available for service photo verification may be provided upon request.
Replacement Fees:
Customers are responsible for their assigned bin(s). Bins must be returned exactly as delivered minus normal wear and tear. Any damage, alterations or defacements must be cleaned or replaced before cancellation of service.
Lid replacement...........................................................$40.00
Bin replacement...........................................................$80.00
Release of Liability:
Smoky Valley Garbage its owners and employees shall not be held responsible for damages to driveways, vehicles or properties due to disposal of prohibiteded waste or that do not allow adequate access to perform service. Customer is responsible for all permissions when access across properties not owned by said customer is required.
Promotions:
Promotions apply only to customers signing up while promotion is posted. Past due payments will void promotions.